From out of state (summer resident) and the low tire pressure came on while running errands and we pulled in for assistance. They found a screw and 20 minutes later we were out the door with a fixed tire at No Charge! What a great customer service program. If in need of services in the future we would look to use your company.
I come from a small town in the Upper Peninsula where business' pride themselves on service. Moving to Kalamazoo I never expected to still get that small town service in a larger city. They really go out of there way to make sure they satisfied their customers. Once I need new tires, there is no doubt this is where I will go. Furthermore, whenever asked by anyone where is the best place to get new tires or other minor repairs done...its without a doubt Belle Tire. Thanks again guys!
Thanks Adam! My wife and mom had a blow out on their way to the hospital. It was ice and rain and they hit a big chunk of ice. My wife called roadside assistance and was told that they were very busy and it would be about 3 hours. She called Adam @ Belle tire and he came and put the spare on so she could get to the store to get the tire fixed. Thanks again for going above and beyond.
Ethan was the best. He told us how much it would be for my car to be fixed and he got it in quickly so that we could have it back that night. I really appreciate how Ethan basically took over the relationship we had with Scott Tuttle, and has been able to keep us happy. I will continue to go to Belle Tire as long as Ethan is still there.
Belle Tire helped me out when my car broke down on the road by taking the time to look at it. However, they chose to throw the hubcaps in the backseat of my car which got grease on everything. : ( Not feeling too positive about the experience anymore.
Wonderful helpful staff, got a flat on the way into work on a Saturday. They answered the phone before hours and fixed me right up!!
While my front end alignment was quickly taken care of and done right, the staff was very impolite and impersonal. No one greeted me, there was a lot of huffing, and instead of hearing have a nice day the MANAGER pushed my keys towards me and turned around without a word. I will not be returning. Terrible customer service!!
Thank you so much to Robert and the staff at this store! My daughter attends WMU and got a flat tire with us living up north it was hard to help but Robert and the staff there were awesome with her! Thanks again! Great service!!!!
My thanks to Micah and the rest of the staff at this store for helping me out with my trailer tire and axle bearing. Thanks for lending me tools to assist in repairing my trailer, printing me maps to other businesses and generally going above and beyond to help me out.
I had a great experience and great service. I will recommend to everyone that they need to go to this store. My thanks to Scott Tuttle
as always - Great service today. My Thanks to Chad.
This is the best Belletire I have been to. The manager and all of the employees are great. I have been going here for 2 years, and have always had better customer service than I ever could have hoped for. I will always recommend Belletire to all of my friends and family, and especially this Belletire for anyone that lives near by!
Another satisfied Belle Tire Customer. Will never take my tire issues anywhere else. The best service there is.
I like this store,because they are friendly,They don't have attitudes when you ask a question like the other stores do.I took my car in last March to get new tires,they gave me a really good deal on 4 New tires/with a warranty.I really appreciate them taking the extra time to explain everything.
We just wanted to pass along additional thanks along with the survey we just submitted. We took the vehicle to Belle Tire because it went flat after running over something. Instead of selling us a new tire (which we were prepared for), the staff determined that there was only a small puncture and repaired it charging us $15.00 instead of the $150 we thought for a new tire. Thank you so much for your honesty. Other places would have replaced the tire and never said a word. Being on a fixed income, this really makes a difference to us. You can be sure we will deal with Belle Tire in the future and let our friends and family know our great experience also.
I stopped into your Kalamazoo store on West Main Street on 9/16 with a flat tire at 5:45 p.m.. Your people went out of their way to get me a tire from another store and get me on the road even though they had to stay late to do it! I really appreciated the extra effort.
I could sit here and write page after page about this store and Chad's leadership, but I'll keep it short. When I moved here in 2000, I needed some work on a vehicle and ran into Chad. He's friendly, efficient, understands a person's core issue and bends over backwards to help in anyway possible. I've spent hundreds, if not thousands of dollars in repairs on my vehicles with Chad. I do this knowing it will be done right and at a fair price. I've sent at least 10 different people to that store, because when people need tires or repairs, I just tell them: "go talk to Chad, he'll take care of you." They do and he does. He's not just concerned about himself either; when he's not been able to get right to me dealing with another customer, I've waited for Chad and he's asked me why did you wait? I said, I want you to get the sale, he said: "we don't work that way here, you can trust any of these guys, we are a team." He's right, you can trust them and they all show respect and concern. That store does it right, they understand, they are honest, give you good deals and do it in a timely manner. You have a rare gem and I know a lot of people now that just say: go see Chad. Congratulations.
Great service. You are sold what is right for you and your vehicle, not just the product that costs the most. A+
A very clean store and great customer service!!! A+++