While purchasing new tires, the technicians discovered I needed a new rack and pinion for my steering. After replacing it, I was on my way. After about a week it still didn't feel right and the car pulled to the left. I called and they said to come back in and the would look at it. I planned to take it in on Tuesday, but Monday night, on my way to my work Christmas party the steering went out about 1/4 mile from my destination. But I was able to get it into the parking lot. I called for a tow truck and had it towed to the dealer. The dealer asked if I had recently had work done on the car, so I read the receipt to him, and he confirmed the part that was replaced was bad. I hung up and called Belle tire in Chesterfield, I spoke to the manager Dino, who said they would take care of it. They are paying for the towing, the dealer diagnostic charge, and they replaced they part. I have been going to this Belle Tire for 14 years and have always left feeling satisfied. I believe they are always honest with me and never try to sell me something I don't need. I have also been helped by Zak and Rob. Excellent staff!
Always so impressed with the wonderful customer service. Never disappointed with any visit.
new tires installed today. Bobby (R Gott) was very helpful, a great person to deal with. I would shop Belle Tire before other tire stores. Bobby, thank you. Larry H
Today I took my car in for a low tire. They said the air sensor wasn't working and I needed another. They told me it would not be covered under warranty and my dealer would probably charge me $64 instead of the $54 they were going to charge me. I made the mistake of believing them. When I got home I called my Chrysler dealer and the sensors are covered under the warranty on tires up to 36000 miles. Needless to say, they are on the bottom of my list on what people I can trust.
They are the most honest and aswsome professional service company around. They helped me beyond the call of duty and I so will bring back my vehicle to them and refer them with the highest regard. They are service that PEOPLE CAN TRUST!!!!!! and that is hard to find. Thank you Belle Tire (Tim and Mark)
Awesome professional service...will be back for new set of truck tires before end of this year.
I can't say enough how GREAT Mark has been for myself and my family! I am in the insurance business and I will definitely refer all of my customers to him for future services!! :) Keep up the GREAT work!! :)
To whom it may concern:
When I brought my dammaged wheels and tires to Belle Tire, Bobby assesed the situation and was abble to offer a solution that was safe and economical. The team was able to repair one rim and mount the other tire on it. It was thought only 1 wheel and tire would be needed for the repair. Unfortuneatley, a wheel needed to be ordered. Fortuneately, Mike Albert was able to order it that day, with a delivery date of Monday promised mid afternoon. With Mike monitoring the case, and the wheel not arriving, he inquired what was happening at the warehouse, and discovered that the delvery truck had broke down and was running late. He called me and was transparent with that information. I apreciate this very much. I know things happen out of our control; that is life. Where others would keep me in the dark, Mike called to let me know what was happening. He said as soon as the wheel comes in, we will get the tire mounted on it, and call me. He did just that. My daughter and I brought the car in right away, and were greeted by Mike and the friendly crew at the Chesterfield store. The car was whisked into the lab, and chores handled with the efficiency of a well oiled machine. A big thank you to Mike and the team at Chesterfield Belle Tire for the attention to detail and not forgetting about the customer every step of the way!
I have worked with Mark for a number of years while he was at a Troy location. Since he has been at his current location, the service and professionalism to us has been same as always, exceptional.Andy Beesley, Great Lakes Collision, Madison Heights
My son's car broke down in Chesterfield. It is of special concern as my son has a blood disorder and cannot walk any distance at all. After I searched online to find an auto repair shop, I called the Belle Tire in Chesterfield. Mark Abbey was most helpful with the situation and was completely honest about the vehicle stating that it was not road worthy and a repair would only sink money into a vehicle that could not be saved. I very much appreciate his honesty and this shows that Mark is a professional with a great deal of integrity. I will recommend his business to any one in need. Once again, please make sure he is recognized for managing such a quality business. Sincerely, Denise M. Cross
I always get the best service that any one could ask for, Mike Albert is always very helpful and will go out of his way to make you satisfied. I was looking to buy some A/T for my truck and he gave me the info and i got the toyos and love them he applied them to my situation and it worked very good. I have recamended him to all my family and friends. Thank you very much belle tire and mike albert
I have called around all week about a pair of snow tire's for my 1990 Ford Van & finally got someone who was very helpful. John was great & I am sold on Belle Tire in Chesterfeild & I have not even been in the store yet . Thank's John
I have been going to this Belle Tire location for 8 years. The staff has always treated me great and I have had prompt service every time. I tell anyone that mentions that they are looking for tires to go here. This is the only store that I will trust with my cars. That is why I drive 30 miles to get service here. Thank you to the staff of the Chesterfield Belle Tire.J.Collins
On 10/15/08 I was in the Chesterfield Belle tire store about a problem with my goodyear tires. The assistant store manager (Jonathan Steel) quickly inspected my tires and than got incontact with the Goodyear representative. He was very considerate and knowledge which resulted in quick service. I will in the future refer people to Bell Tire. Thank you very much for you assistance and good care. P.D.Smith