I brought my 2013 Ford Escape into the Saginaw Hwy location on Friday, 09/19/2014 tip have a chip in my windshield repaired/sealed. I am very impressed with the customer service that I received from Frank. I will definitely recommend this location to everyone if they need a chip repaired. Their normal rate is less than the other glass shops I called in the area, plus there was a $20 coupon which obviously made the already low rate better. My only suggestion for Belle Tire (which isn't a huge deal) would be to vacuum/clean up the debris that is left on the dash and windshield after a repair so the customer doesn't have to.
I took our Saturn in today for a front-end alignment and instead they balanced and rotated the tires. What a savings. Their service was fast and professional. I'm a customer for life.
Absolutely the best service hands down, every employee takes pride in their work and it reflects with the service. Frank at the counter was the guy I dealt with and he took excellent care of me, #1 place to go by far!!
I went into get a flat tire checked on 06/17/2014 at the S. Lansing BT off of Pennsylvania ave. The service was phenominal. Quick service, very cordial service. They quoted 45 minutes and got me out in half of the time.
I will go again and refer!
Great job. Very helpful. Willing to answer all questions with a detailed explanation.
I always choose Belle Tire on West Saginaw in Lansing. I've purchased tires there for both my vehicles, had brakes installed, and rely on their expertise when I have an auto repair issue. Frank and the other staff is great to work with - they are honest and won't sell you something you don't need. Very courteous and professional,they really know customer service! Very competitive prices for a big retail chain.
GREAT customer service. They price matched a local competitor, saving me from a discount fiasco! Got me in quick, added repairs done right, and timely, and was home before I anticipated. Not often I'm happy to spend that kind of money, but you guys sure made me leave with a happy feeling. Thank you! I will continue to make you my place for vehicle maintenance.
Fantastic service. Honest, straightforward and no hassle. They earned a life long customer today. Thanks to all the guys at the W. Saginaw location!
I have never had poor service at your; the staff are pleasant, couteous and extremely helpful. They try to get you out as soon as possible, no matter how busy they are. Thank you for your outstanding service.
Thank you guys for your Great service and Workmanship, I needed a tire repair and received quick convenient Quality service and i will return for all my tire needs!
Absolutely wonderful experience at the west Lansing store (next to Art Van).
My initial phone call for advice on tire selection and pricing was taken by the manager Ryan. This guy knows what customer service means. He was definitely advising me...not selling. The front desk folks were friendly, courteous, and professional. The price was the best in the area....and there is a $20 coupon from Belle tire available on their website. They definitely earned my future business.
In my experiences with this Belle Tire location, I have been more than pleased with their professionalism and quality of work. I have had tires patched for little to no cost, and they have always been upfront with me and willing to put forth their own effort to help fix any situation. I like to spend money on my cars and that's why I have chosen Belle Tire for my custom wheel and tire purchases! Thanks a lot fellas!
Today I became a first time Belle customer after several tries over years past. Why? Finally a willingness to offer a more competitive price.
The staff was very professional in person and the garage guys took a behavior of doing thing right - nice to experience.
The only complaint is that there is not a waiting area to sit in while the guys do their very fast tire changes.
We purchased the tires @ your Saginaw Rd. Location in Lansing last Friday. Glad we stopped because new tires helped get us through the snow on our way to Evansville, Indiana.
We stopped at your Pennsylvania location and they did not have in stock. They quickly called Saginaw location to confirm stock ad set us up with a sales person. Great Job!
I can't come up with just the right adjective to express how wonderful the service Brent and Belle Tire Crew provided once again. The explanations, the advice and the extra mile in shopping for the right price. Absolultely amazing, just when I think the service couldn't be better...it got better! Thanks so much!
In a service industry such as yours many corporations speak of their committment to excellence, customer service, and going above and beyound when needed. Belle Tire is no different. Well I would like to tell you of one specific incident where your personnel proved this point. On December 9, 2009 I had occasion to be performing calls on my clients in the Lansing area. In the process I suffered a flat tire to my vehicle in one of the worst snow storms to date. Needing to continue to Sault Ste Marie that night I did not want to chance driving on a spare in such weather. Thus I sought a tire shop to repair the tire. Imagine my surprise when I was either turned down or told it would take 4-5 hours by a variety of establishments. That is, until we called your store at 8624 W. Saginaw Hwy in Lansing! Although only 40 minutes before closing, they not only told me to come right in but they ensured that I knew how to get to their specific location. They further indicated that they stay open past closing time if neccassary and would do everything in their power to get me in, repaired, and on my way in the shortest amount of time. Upon my arrival, and although this was my first visit to this store, your management team of Blake Vaughn and Brent Cascadden made me feel like an old time customer. They had my tire inspected, revealed it could be repaired, and did so in a minimal amount of time. They were both cheerful and professional in their demanor and represented your corporation to the highest standards. But perhaps more importantly ensuring me that my car was prepared for the long drive to the Soo. Please pass my comments on to the highest levels of your corporation so that they might know that they are so ably represented by these two fine gentlemen. They have made me a Belle Tire customer for life!
I have stopped in at this location many times and always find the staff to be friendly, courteous and helpful.
Dear Belle Tire, I wish to make it known that the manager of the Lansing Belle Tire, Blake Vaughan, treated me with respect, courtesy, and the utmost professionalism. I arrived at the store with a ruptured front tire. I presented Mr. Vaughan with the receipt from another store where I had bought the tire. Mr. Vaughan noticed that I had paid for road assistance with the tire. He advised me that I should ask the other company to pay for the tire. He and his employees worked quickly to change the flat with my spare tire, at not cost to me. I offered to pay for his time, but he would not take my money and said it was the right thing to do to help me. While I was waiting, I asked Mr. Vaughan about replacing my rear tires. After he examined the wear, he advised me that I still had plenty of tread on the tires and he felt it would be unethical to sell me a new set of rear tires at that time. He simply asked that I consider his store when the time came to purchase new tires. I am duly impressed and pleased to see you have such an honest and upstanding employee working for your Lansing store. Mr. Vaughan has earned my business, and I fully intend on using Belle Tire when it is time to replace my rear tires. Please know that I have rarely taken the time to write such a letter to any company, but Mr. Vaughan's exemplary behavior deserves recognition. Thank You, Brian Gussin